Consumer Health Data Privacy Statement

This policy effective June 28, 2024.

Rental Claims Services and its affiliates and subsidiaries (“we”, “us”, or “our”) administers liability claims, including personal injury and property damage, for occurrences involving Enterprise-owned or operated vehicles or locations. This statement applies only to data that we treat as “consumer health data” under the Nevada consumer health data law (“NCHD”) and the Washington My Health My Data Act (“WMHMDA”) (collectively, “CHD Laws”).

This Consumer Health Data Privacy Statement supplements the Enterprise Holdings Global Privacy Policy


Health Data We Collect/Receive 

We may collect or receive directly from you or, with your authorization, from third parties, such as insurers, medical providers, medical copy services, or legal representatives, information including information about relevant health conditions you have related to claims involving injuries (“Health Data”). Health data may also be received through an investigation or publicly available information. This includes current or previous physical, mental, or medical conditions, injuries or disabilities, medical procedures and prescriptions, personal habits, such as drug and alcohol use, and medical history. 


Use of Health Data

Enterprise collects, uses, and shares Health Data as reasonably necessary to manage an injury claim in connection with one of our vehicles or locations.  We may use and share Health Data to determine liability and amounts of any damages; conduct internal investigations; comply with law, legal process, and internal policies; maintain records; and exercise and defend legal claims; or otherwise provide you with services that you request.  

We do not “sell” Health Data, as defined in the health privacy laws of Washington, Nevada and Connecticut.


Who We Share Information With 

We may share your Health Data with the following parties for the purpose of handling and fulfilling claims, or as required by law: 

  • Our affiliates and subsidiaries; for a list of these entities click here
  • Insurance companies, insurance brokers or other appointed representatives of an involved insurance company
  • Service providers such as but not limited to professional advisors, medical professionals, and actuaries. Service providers also include our vendors that provide IT systems, support and hosting service providers, and document and records management providers that assist in carrying out business activities
  • Third party claims administrators (TPAs), claim investigators, engineers, translators, legal services, or similar third-party vendors
  • Other services relating to the information provided to check, detect and prevent fraudulent claims and otherwise manage the claim
  • Government/public authorities, litigants, or as required by applicable laws


Your Rights

Washington and Nevada residents have certain rights with respect to the health data we collect.  If you are a Washington or Nevada resident, you may exercise the following rights regarding your personal information, subject to certain exceptions and limitations:

  • To confirm if we collect, share, or sell consumer Health Data about you.
  • The right to access Health Data we collected about you. If a Nevada resident, the right to additionally access a list of all third-party recipients of consumer Health Data about you
  • To receive a copy of the Health Data that we hold about you
  • To correct the Health Data we hold about you
  • To request the deletion of the consumer Health Data we collected about you
  • To withdraw your consent to the collection or sharing of your Health Data
  • To appeal the denial of any of the above rights
  • The right not to receive discriminatory treatment for the exercise of the above consumer Health Data rights


Exercising Your Rights

You may exercise any applicable rights described above by accessing our Global Privacy Portal on our Contact Us page.  We may require additional information from you to verify your identity and residence before we can process your request.


Changes to This Supplement 

As necessary, we will update this Supplement to reflect changes in our practices. We encourage you to periodically review this site for the latest information on our privacy practices. 


Contact Us 

For questions or enquiries related to privacy and data protection, please submit your request through our Global Privacy Portal