As a global provider of transportation solutions, we share your information as follows to provide a seamless transactional experience.
Subsidiaries
We share your contact, driving qualification, transactional, loyalty and affiliation, health, optional information, claims information, car sales financial and personal information and car sale transactional information with our subsidiaries for providing the transactions you have requested and (with your consent and where applicable) for marketing purposes. See the Subsidiaries page for a list. The list is subject to change from time to time and you should periodically review it for changes. Our subsidiaries' employees in our IT, marketing, operations and customer-service divisions will use your information, as described in this Privacy Policy, including, if required by applicable law, to send you information about products and services or respond to your enquiry.
Franchisees
The nature of the business and operations require us to share your contact information, and where applicable driving qualification, transactional, loyalty and affiliation and (if applicable) health information with our franchisees ("Franchisees"). See the Franchisees page for a list. The list is subject to change from time to time and you should periodically review it for changes. For these transactions, the Franchisee is an independent data controller or equivalent under applicable law and will maintain its own privacy policy in respect of the rental data that you provide to the Franchisee. You are encouraged to check the privacy policy of the Franchisee that is applicable to your transaction.
To identify who is the data controller or equivalent under applicable law in respect of your personal information, see the Key Facts information provided in your rental reservation, the rental terms and conditions or visit the Contact Us page.
Affiliates
We share the information we collect from and about you with our affiliates, Enterprise Fleet Management, Inc., and Enterprise Fleet Management Canada Inc., for the purpose of providing the transactions you have requested and for other commercial purposes. Our affiliates' employees in our IT, marketing, operations and customer service divisions will use your information, as described in this Privacy Policy, including, if required by applicable law, to send you information about products and services or respond to your enquiry.
Fulfilment Providers
Rental Transactions
In certain countries, we may use a fulfilment provider to carry out your rental car transaction. For example, if you make a reservation for a car and driver in countries that require a driver, we will send your Contact and Transactional Information to the fulfilment provider in those countries. Where car and driver services are made available for you to reserve, these services are fulfilled by the company disclosed at the time of reservation. While made available through our branded websites, these companies are independent operators and you are encouraged to check the privacy policy of the company applicable to your transaction. See the Franchisee & Fulfilment Provider page for a list.
Car Sale Transactions
In order to provide an appraisal value of a trade-in vehicle, Car Sales uses your Vehicle Identification Number (VIN) to run a vehicle history and value report on your vehicle. After your purchase of a vehicle from one of our Car Sales locations, and at your request, to facilitate additional vehicle options (leather seats, tinted windows, satellite radio or other subscription services etc.) we will share your contact and (where applicable) car sales transactional Information with the companies that provide those products or services. For these transactions, the fulfilment provider is an independent data controller or equivalent under applicable law and will maintain its own privacy policy in respect to the information that you provide to the provider. You are encouraged to check the privacy policy of the provider that is applicable to your transaction
Our Service Providers and Business Partners
We will share your:
Contact, driving qualification, transactional, device information, claims information, car sales financial and personal information, and car sale transactional information
- Payment, administrative and technical support providers
- Our insurance replacement, corporate rental or other customers or partners to facilitate the vehicle repair, rental transaction and rewards programmes with Enterprise Holdings group members
- Vehicle recovery agents
- Debt collection providers
- Credit Reporting Agencies
- Identity and address verification providers
- Claims processors
- Vehicle manufacturers and their vehicle repair providers and/or roadside assistance providers
- Fleet providers
- Other providers for vehicle repair and damage assessment purposes
Health Information
- Claims processors
- Adaptive device providers
Contact and transactional information
- Toll and citation processors
Contact, Transactional, Loyalty and Affiliation Information:
- For insurance replacement, corporate rental or other customers or partners to facilitate the rental transaction and rewards programmes with Enterprise Holdings group members;
- Companies who conduct customer research or satisfaction surveys on our behalf;
- Communication providers that send email, text and other marketing and service-related communications to you on our behalf; In the European Union, our communications provider, Twilio, may collect and process certain information from you as a controller to provide these services. Please visit Twilio's privacy notice here to learn more about their data practices.
- Customer support providers, such as the provider of our live chat feature, in order to provide you with customer service;
- Commercial account partners to manage their account with us, including payment of amounts that may be owed to Enterprise under the rental agreement or other agreement. Please see their privacy policy for details about their privacy practices.
Web and Mobile Information
- Analytics and technology providers for location-based services and to analyse, enhance and manage our data in order to provide, maintain and improve our services;
- Web and mobile application session replay partners allow us to replay user sessions to improve browsing experience and troubleshoot errors; and
Government Authorities
Your personal information may also be shared with government authorities as outlined above.
Sale, Merger or Change in Control
Your information may also be transferred to another company in the event of a transfer, change of ownership, reorganisation or assignment of all or part of Enterprise Holdings' businesses or assets. This will occur if the parties have entered into an agreement under which the collection, use and disclosure of the information is limited to the purposes of the business transaction, including determining whether or not to proceed with the business transaction. If required by law, you will be notified via email or on our websites of any such change in ownership or control of your personal information or as otherwise may be required or permitted by law.
Testimonials
We may post customer testimonials on our websites which may contain your contact information. We use a third-party provider to manage this process. This provider is responsible for obtaining your consent as necessary, removing content upon your request and answering any questions you may have.
Social media platforms and advertising networks
We use third party digital platforms, such as Google and Meta, to serve you more relevant ads, including on non-affiliated platforms. We may share information about you, including your hashed email address, with these platforms as part of their advertising offerings. Some of those ads may be personalised, meaning that they are intended to be relevant to you based on information collected about your use of our website and mobile apps and other sites or apps over time, including information about relationships among different browsers and devices. For more information, including how to opt out, please see our Cookie Policy and the "Your Rights" section below.
Our websites may include social media features, such as the Facebook button. These features may collect your IP address, pages you are visiting on our site and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our site. Your interactions with these features are governed by the privacy policy of the company providing it.
If you use one of these social media websites and do not want them to collect data through our website and link it to your member data, you must log out of your user account before visiting our website and delete the relevant cookies. You can also block social plug-ins with browser add-ons. See the social media site for their plug-in instructions.