In order for us to operate and provide you with services globally, the information you provide to us or that we collect may be transferred or accessed by entities around the world. Enterprise maintains its global information systems primarily in the United States. If you provide to us or if we collect personal information about you outside of the U.S., we will transfer and maintain your personal information in the U.S. However, in limited circumstances, your personal data may be stored outside of the U.S., including where we use certain service providers such as call centre support, claims processors and IT providers.
Where applicable, Enterprise enters into Standard Contractual Clauses or another approved mechanism for cross-border transfers. For EU, U.K. and Swiss data transfers to the U.S., please see the section immediately below. However, we will not rely on the Swiss-U.S. Data Privacy Framework or the U.K.-U.S. Data Privacy Framework until they enter into force, but we adhere to their required commitments in anticipation of their doing so.
EU-U.S. Data Privacy Framework, UK-U.S. Data Privacy Framework and Swiss-U.S. Data Privacy Framework
We participate in and have certified our compliance with the EU-U.S. Data Privacy Framework, the UK-U.S. Data Privacy Framework and the Swiss-U.S. Data Privacy Framework (the "Frameworks"). We are committed to treating all personal data received from European Union (EU) member countries, the U.K. and Switzerland in reliance on these Frameworks and their applicable principles.
To learn more about the EU-U.S. Data Privacy Framework and to view our certification, visit the U.S. Department of Commerce's website (https://www.dataprivacyframework.gov/s/) . With respect to information received or transferred pursuant to the EU-U.S. Data Privacy Framework, we are subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. In certain situations, we may be required to disclose personal information in response to lawful requests by U.S. public authorities, including to meet national security or law enforcement requirements.
Enterprise Holdings is responsible for the processing of personal data that it receives under the Frameworks and subsequently transfers to third parties acting as an agent on its behalf. Enterprise Holdings complies with the Frameworks' applicable principles for all onward transfers of personal data from the EU, the U.K. and Switzerland, including the onward transfer liability provisions.
If you have an unresolved privacy or data use concern that you feel we have not addressed satisfactorily, please contact our U.S.-based third-party dispute resolution provider (free of charge) at https://www.jamsadr.com/DPF-Dispute-Resolution.
Under certain conditions, as more fully described on the U.S. Department of Commerce's website (https://www.dataprivacyframework.gov/s/), you may invoke binding arbitration when other dispute resolution procedures have been exhausted.
Franchisees/Fulfilment Provider/Corporate-Owned Locations
If you book a reservation to be fulfilled by a franchisee or fulfilment provider in another country or an Enterprise corporate-owned location (e.g. in the United States, Canada, Germany, Spain, France, Ireland and the United Kingdom), we will transfer your personal information to our franchisee, fulfilment provider or local affiliate in that country in order to facilitate your requested transaction.
Visit the Contact Us page for the data controller applicable to your transaction.